Frequently Asked Questions
Everything you need to know about your journey to better rest.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those with upcoming travel plans.
What is your return policy?
We offer a 60-day 'Love It or Return It' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 60 days of delivery.
Are Trtl pillows machine washable?
Yes, the fabric sleeve of the Trtl Pillow is fully machine washable. Simply remove the internal support structure before placing the sleeve in the wash on a cool cycle.
Do you offer international shipping?
We ship to over 30 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know if the pillow will fit me?
Our pillows are designed to be 'one size fits most.' The internal support system is flexible and the scarf-like wrap allows you to adjust the tightness to your specific neck size and comfort preference.